Top 5 Thesis Topics on Government One-Stop Shops and Public Service Hubs

Source: GMA News Online

Let me convince you to make this a thesis.

Imagine a farmer in the province who needs agricultural support, a mother lining up for health benefits, or an OFW struggling to process legal documents. They all face the same problem. Endless lines. Confusing requirements. Wasted time. Now imagine walking into a single place and getting everything done in minutes. No more going from one government office to another. No more red tape. That is the dream the Bagong Pilipinas EGOVPH Serbisyo Hub promises.

But here’s the uncomfortable truth. Filipinos have heard the term “one-stop shop” for decades, yet many still suffer from slow, inefficient, and disconnected government services. The hub is a big step, but will it really change the system? Or is it just another political showcase? This is where the real research gap lies. We do not know if this new model can truly deliver faster, better, and more transparent services—or if it will fall into the same trap of bureaucracy and inefficiency.

Who Can Use These Topics

This research is ideal for students and professionals pursuing the following courses or strands:

College Programs:

• Public Administration

• Political Science

• Information Technology

• Communication and Media Studies

• Business Administration

• Development Studies

Senior High School Strands:

• All SHS strands

5 Thesis Topic Ideas

1.Impact of the Bagong Pilipinas EGOVPH Hub on Reducing Bureaucratic Delays

This research explores if the hub significantly reduces waiting time and improves service efficiency compared to traditional government processes.

Target Respondents

• Citizens availing services at the hub

• Government employees assigned in the hub

• Local government officials in San Juan

2.Citizen Satisfaction and Trust in Government Through One-Stop Service Hubs

This study examines how centralized access to multiple government services affects public trust and satisfaction with governance.

Target Respondents

• Residents of San Juan

• Users of the hub

• Community leaders

3.Digital Transformation Readiness of Government Agencies in the Bagong Pilipinas Hub

This research looks into the technological integration and capacity of agencies working together in the hub.

Target Respondents

• IT staff of government agencies

• Administrative heads of participating offices

• Hub project managers

4.Economic and Social Benefits of Centralized Government Services to Local Communities

This study investigates whether one-stop hubs help citizens save time and money, leading to better quality of life and productivity.

Target Respondents

• Small business owners

• Low-income families

• Barangay officials

5.Challenges and Opportunities in Multi-Agency Collaboration at the EGOVPH Hub

This research focuses on how multiple government agencies coordinate within one hub and the barriers they face in service integration.

Target Respondents

• Government employees from different departments

• Hub managers

• Policy makers from ARTA and DICT

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