eGov PH Mobile App

Imagine getting government documents, paying taxes, or renewing your license all from your phone without long lines or repeated forms. That’s the vision behind the Philippines' digital transformation. The government isn’t just building roads and bridges—it’s building digital highways to make services faster, easier, and more accessible, even in the most remote provinces. With stronger internet connections, better disaster communication tools, and smarter systems, the country is slowly turning slow government service into a thing of the past.

One of the biggest game changers is the eGov PH mobile app. It puts over 30 government services right in your pocket with no more running from one office to another. From digital IDs to local tax payments, the app lets Filipinos access public services anytime and anywhere. And with future updates like AI-powered chat in your local language, the app is only getting smarter. But with millions still offline, lacking digital skills, or struggling with ID verification, there’s still a big question. How do we make sure everyone benefits from this digital revolution? That’s why this topic urgently needs more research.

Who Can Use These Topics

This research is ideal for students and professionals pursuing the following courses or strands:

College Programs:

• BS Public Administration

• BS Political Science

• BS in Development Communication

• BS in Social Work

• BS in Data Science

• BS in Statistics

• BS Information Technology

• BS Computer Science

• BS Communication Studies

Senior High School Strands:

• Humanities and Social Sciences (HUMSS)

• TVL - ICT

• General Academic Strand (GAS)

Why This Topic Needs Research

Despite promising developments, the current body of work leaves critical questions unanswered:

• Insufficient focus on mobile-specific accessibility and integration: While government websites are assessed for WCAG compliance, mobile platforms remain under-evaluated. Future studies must examine assistive tech integration, responsive design, and service streamlining in mobile apps (Bokingkito et al., 2025).

• Limited geographic and demographic representation: Existing TAM-based assessments relied on narrow respondent pools. Broader sampling across regions and age groups is needed to validate findings and address regional digital divides (Jou et al., 2024).

• Lack of citizen satisfaction assessment in local digital initiatives: Studies on LGU e-gov services often lack citizen impact analysis. Future research should evaluate how digital governance affects everyday interactions with public offices (De Castro & De Castro, 2022).

• Absence of user-centered interaction data: While service features are mapped, real-world interaction data is missing. Persona-based journey mapping is needed to align design with user needs and improve citizen experience (Palma et al., 2023).

• Onboarding and design gaps for new users: Platforms like GovMark show potential, but struggle with user adoption. Future studies must explore intuitive design and onboarding strategies for first-time or non-tech-savvy users (Araullo et al., 2024).

• Overlooked usability causes behind dissatisfaction: Urban users face slow, confusing platforms. Future research should probe design flaws, feature overload, or incomplete services that hinder trust and usage (Pabatang-Hussien, 2023).

• No local tools for adaptive accessibility evaluation: Studies found gaps in compliance, but lack Philippine-specific frameworks. Research should develop tools that reflect local contexts, languages, and user behaviors (Salvio, 2020).

Feasibility & Challenges by Target Group

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References

Araullo, E. E. A., Averia, M. L. G., Lim, M. S., Tuala, F. T. G., & Serrano, E. A. (2024, June). GovMark: A Local Government Benchmarking Webapp for the Philippine Department of the Interior and Local Government. In International Conference on Human-Computer Interaction (pp. 10-22). Cham: Springer Nature Switzerland.

Bokingkito Jr, P., Beloy, J., Ecleo, J. J., Alce, A. R., Borinaga, N., & Galido, A. (2025, April). Are We Inclusive? Accessibility Challenges in Philippine E-Government Websites. In Informatics (Vol. 12, No. 2, p. 41). MDPI.

De Castro, C. A., & De Castro, E. G. (2022). E-government initiatives of local governments in the Philippines. Journal of Community Development Research (Humanities and Social Sciences), 15(3), 55-70.

Jou, Y. T., Mariñas, K. A., Saflor, C. S., Baleña, A., Gutierrez, C. J., Dela Fuente, G., ... & Young, M. N. (2024). Investigating Various Factors Influencing the Accessibility of Digital Government with eGov PH Mobile Application. Sustainability, 16(3), 992.

Pabatang-Hussien, E. (2023). Service delivery through e-governance: The case of highly urbanized cities in northern Mindanao, Philippines. In E3S Web of Conferences (Vol. 440, p. 01012). EDP Sciences.

Palma, J. P. B., Avila, L. S., Mag-iba, M. A. J., Buman-eg, L. D., Nacpil Jr, E. E., Dayrit, D. J. A., & Rodelas, N. C. (2023). E-governance: A critical review of e-government systems features and frameworks for success. International Journal of Computing Sciences Research, 7, 2004-2017.

Salvio, K. B. V. (2020, July). Extending the evaluation on Philippine e-Government services on its accessibility for disabled person. In 2020 fourth world conference on smart trends in systems, security and sustainability (WorldS4) (pp. 428-434). IEEE.

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